laju89 Platform Privacy Notice

This page describes what we collect when you use laju89 and how we keep that data protected. When you register for an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or engage with our sports markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, or esports offerings, we collect personal and transactional information. We use that information solely to verify your identity, process payments, comply with anti-money-laundering rules, settle disputes, and improve our service.

We at laju89 take data security seriously. We encrypt sensitive information in transit and at rest, restrict access to authorised staff only, and do not sell your data to third parties. We may share information with payment processors (banks and e-wallet providers), fraud-detection services, and government authorities when legally required. Our commitment is transparency: you know what we collect, why we collect it, and how we protect it.

If you have questions about your data or wish to exercise your privacy rights, our support team is available in English during standard hours to assist.

What We Collect and How We Use It

When you create a laju89 account, we ask for your full legal name, date of birth, government ID number, email address, phone number, and residential address. We require you to upload a government-issued ID (passport, national ID card, or driving licence) for identity verification. We use these details to confirm you are who you claim to be, prevent duplicate accounts, and comply with anti-money-laundering and know-your-customer (KYC) regulations that apply across Indonesia and supported jurisdictions.

We also collect financial information: your payment method details (e-wallet account number, bank account for transfers), deposit amounts, withdrawal amounts, and transaction timestamps. We use this information to process your payments, reconcile your account balance, detect fraud, and maintain transaction records for regulatory reporting. We do not store your full payment credentials—e-wallet providers and banks handle sensitive payment data directly, and we receive only confirmation of successful transactions.

Identity data

Name, date of birth, ID number, address. Used for account verification and regulatory compliance.

Contact data

Email, phone number. Used to send account notifications, promotions, and support responses.

Financial data

Deposit/withdrawal history, payment method, transaction amounts. Used for payment processing and fraud prevention.

Activity data

Games played, bets placed, winnings, cashback earned. Used to calculate promotions and improve service.

Game and betting activity on laju89

We log your gameplay—which games you play, when you play them, your stakes, and your outcomes. We use this data to calculate your weekly cashback, confirm settlement accuracy, investigate disputes, and detect suspicious patterns that may indicate fraud or account abuse. Your play history remains private; we do not share it publicly or sell it to marketing companies.

Communication records

When you contact our support team via in-app chat, email, or phone, we keep records of those conversations. We use these records to resolve your issue, follow up on complaints, and train our support staff. Support records are retained for one year after your final contact, then deleted unless we need to retain them for legal or dispute reasons.

Cookies and tracking

Our website and mobile app use cookies (small files stored on your device) to remember your login status, language preference, and account settings. We also use analytics cookies to understand how users navigate our platform—which pages you visit, how long you stay, what games are most popular. We do not use this data to identify you personally; it helps us optimise our service. You can disable non-essential cookies in your browser settings, but this may affect your experience on laju89.

Your Rights and Our Commitments

You have the right to request access to your personal data held by laju89. You can also request correction of inaccurate information and, in some cases, deletion of your data. To exercise these rights, contact our support team and submit your request in writing. We will respond within 30 days. We may refuse a deletion request if we are legally required to retain your data (e.g. for anti-money-laundering compliance or dispute resolution).

Third-party processors on laju89

We work with trusted partners to provide our service: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment authorisation; fraud-detection services analyse transaction patterns; cloud hosting providers (Amazon Web Services, Microsoft Azure, or equivalent) store our servers; and customer support platforms (Zendesk or similar) help us manage your inquiries. We share only the minimum data necessary for each partner to perform their role. We have contracts with all partners requiring them to protect your data and use it only for agreed purposes.

Retention and deletion

We retain your account data as long as your account is active. After you close your account, we keep transaction records for seven years to comply with financial regulations, then delete them permanently. We delete gameplay logs after two years unless a dispute is pending. Support conversation records are deleted one year after your last contact unless legal action is ongoing. If you request data deletion before your retention period expires, we will honour your request unless legal obligations require us to keep the data.

1. Request your data

   Email our support team with your account details. We will compile your personal data and send it within 30 days.

2. Correct inaccuracies

   If your name, address, or other details are wrong, contact support and we will update them immediately.

3. Request deletion

   You may request deletion of your account and associated data, subject to legal retention requirements.

4. Opt out of marketing

   We send promotional emails and SMS only with your consent. You can unsubscribe at any time via your account settings.

Security measures we employ

We encrypt data in transit using HTTPS (secure socket layer) and at rest using AES-256 encryption. We restrict database access to authorised staff with unique login credentials. We conduct regular security audits and penetration testing. We require two-factor authentication for sensitive account actions (large withdrawals, payment method changes). If we detect a data breach, we will notify affected users within 72 hours and cooperate with authorities.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of laju89 after the change date means you accept the updated policy. If you do not accept a change, you may close your account and request deletion of your data (subject to legal retention requirements).

Contact us about privacy

If you have privacy concerns, questions about how we use your data, or wish to exercise your rights, contact our privacy team via in-app chat, email, or phone. Our support team operates in English during business hours (09:00–21:00 Jakarta time, Monday–Sunday) and can direct your inquiry to our Data Protection Officer. We aim to resolve privacy concerns within 14 days. If you are unsatisfied with our response, you may contact your local data protection authority.

We at laju89 are committed to protecting your privacy while providing a reliable, entertaining platform for sports betting (across events in Jakarta, Surabaya, Bandung, Medan, Semarang and beyond), live-dealer games, slots, and esports. Our privacy practices reflect that commitment. Thank you for trusting us with your personal information.